Comments on: HostGator Review – Great Plans, Horrible Service!

By: Paul

Paul — Thu, 13 Jan 2011 03:41:24 +0000

I have used HostGator for 8 years.

For the last 6 months, HostGator sucks.
Today has been down for 8 hours :: Jan 12th

By: Carl Pruitt

Carl Pruitt — Thu, 11 Nov 2010 19:48:33 +0000

I know this review is old, but I just have to say that I personally have had the exact opposite experience and have used Hostgator for over 3 years. Nothing but great service…ever!

By: SmilesToPiles

SmilesToPiles — Sun, 10 Oct 2010 00:52:35 +0000

Thanks, I’m wondering if you used the services so you could judge which was best? Or was it the best paying merchant that got the top spot? I have one product in my niche that has over 10 times the gravity as any other & I think it must be because it pays the most to the affiliate for the least cost to the buyer. Somehow I think we should really check out the things we promote but they cost money…

By: brent oxley

brent oxley — Mon, 04 Oct 2010 04:00:16 +0000

Hi All,

I’m the owner of hostgator and I just stumbled across this review. I’d like to start off by apologizing to everyone that has had poor service from us in the past.

Josh the experience you had with is well as many others here is completely unacceptable.

In 2008 it was a time of very explosive growth for hostgator, and because of this we became extremely understaffed. I was constantly slowing down our growth in an attempt for support to catchup and improve. We ranked 21st on the inc5000 in 2008. For years hostgator has grown as fast as we could hire.

We are not the same company that we were in 2008. We’ve learned tons over the years which has made our service more reliable, faster, and has allowed the quality of our support to improve 100x fold.

I’m personally available for any one of our over 400,000 customers to email me at brent@hostgator.com I fully stand behind the hosting that we sell and am more then willing to accept responsibility for our actions as well as do everything I can to make things right for those we have wronged.

If there’s anything I can ever do for anyone here please reach out to me. Thank you very much.

Sincerely,

Brent Oxley

By: Momo

Momo — Sun, 27 Jul 2008 15:32:09 +0000

Thanks Josh, I have bookmarked your site… I’ll be back in a few hours, hopefully with updates.

By: Momo

Momo — Sun, 27 Jul 2008 15:27:46 +0000

Still waiting… And waiting…

After my full refund demand of $15- their customer service wouldn’t reply back to my support ticket anymore! What gives!?!

I don’t know if I should laugh or be more pissed off coz of the delay… $15- is still $15- and if I try calling them my Roaming charges will be equivalent to months of hosting already…

Caveat emptor – REALLY!!

By: Josh Spaulding

Josh Spaulding — Sun, 27 Jul 2008 15:20:18 +0000

@ Momo – That’s horrible. Don’t given those idiots your money! They obviously don’t even want it.

Go with a real host like LiquidWeb!

By: Momo

Momo — Sun, 27 Jul 2008 15:13:00 +0000

At first I was caught by their spectacular deals, and I even tried their support chat a couple of times; and yes they were helpful…

Until I processed my order with them…

Just thought of trying that aluminum reseller plan for 1mo., if I like it, I can upgrade later anyway… So off to checkout with them and paid them through paypal… So far so good… Emails were sent I tried my WHM, CHM, configured the DNS of the domain I got somewhere else…

And then hell broke lose!! I get this freakin’ email telling me to verify myself… I go over to their support chat and talked to 3 personnel, asking why do I need to verify myself, I paid through a verified paypal account right?!? But no I got told that coz the IP I’m using does not match the country I’m registering! So I say to myself WTF!!! This is the freakin internet right!?! I told the agents 1-3 the same thing, I’m currently OVERSEAS, that’s in plain english right! They’re asking me to call them, or if I can’t, send them a copy of a photo ID, billing statement, or passport or the copy of my creditcard!! So ok just to get this over with, I sent them a copy of the paypal statement since it was online and a took a snapshot of my drivers license and with a little optimization from PS, sent the file to them… Then, this guy Allen from sales replied to my ticket saying that it was unacceptable… Send them a copy of my utility billing statement… So I said again, that I was OVERSEAS… I don’t exactly go abroad carrying my billing statements now do I !?!? I am not applying for a US Greencard here remember!?! WTF!!

Anyway, I’m sure alot of people have good experiences with this Reseller, but my initial thingy with them sucked bigtime!! So after a few hours monitoring them my patience ran out… And asked for a FULL REFUND!! what’s freakin me out right now is, they can’t even refund $15- back to my paypal account! Yes, $15- freakin dollars (price due to coupon discount)…

You be the judge…

By: Josh Spaulding

Josh Spaulding — Wed, 04 Jun 2008 13:32:53 +0000

“Their level one support knows far too LITTLE about what they are doing to assist anyone”

That would be the best thing to take from that probably. Their 1st level support would be better run by children.

A buddy of mine went through the same crap with his cpanel password.

No warning just changed it and sent him an email with a broken link.

MAN I love LiquidWeb

Anyone who is still with HostGator, come on over to LiquidWeb and see how professional web hosting is supposed to be run!!!!

By: Simply Jim

Simply Jim — Wed, 04 Jun 2008 00:42:13 +0000

Hostgator SUCKS!
They were great to begin with, but that didn’t last long! cPanel configurations went to *ell on a haywagon! By the beginning of month two, every single day I would encounter a different problem! Their level one support knows far too LITTLE about what they are doing to assist anyone. Last straw for myself was when Brent Oxley took upon himself the decission to change my password during Labor Day week end WITHOUT my consent or permission and then provided me a NON-WORKING URL to obtain my new password! If I do not change my mind, I will be meeting with my attorney to file a lawsuit for a full refund, damages and loss of time and production! Now, I will Proudly Reccommend Hostgator to ALL my enemies! and anyone that i do not like!