The incentive for criminals to sniff on your traffic and siphon off clicks is too great IMO

GetResponse left a bad taste in my mouth a while ago, when I considered moving to them over Aweber.

As a test, I signed up for an account and started migrating a few smaller lists over to see how their service was, how easy it was to setup campaigns, etc.

At first it seemed okay, but later I began to feel it was much more cumbersome than Aweber. I know lot of people like GetResponse, but I personally had trouble with they’re default html code for their forms (they have everything in dv tags rather than tables – minor, but to me it was limiting) … as well as a few other things with setting up campaigns.

After about a week or so, I really felt it wasn’t right for me and asked for a refund.

Granted they do offer a trial (so this is my fault for actually signing up)… but from a customer service point of view, they basically told me to go take a hike. They weren’t curious of why I didn’t like the service just .. “Sorry – take it or leave it — and no refunds”

From that experience I will NEVER use GetResponse, or even reconsider their service.

Now with your tale – even though they fixed the issue .. you had to spend quite a bit of your time to get things corrected or at least get them to admit there was a problem.

Anytime you use a service like this, whether its a hosting provider, email provider, etc.,. the service they provide becomes a direct reflection on your business.

Choose wisely.

Thanks for the insight!

I care more about the robustness of it’s PHP code and it’s functionality. So far it seems to be pretty good though it will require some work on my part to get it to work the way I like it (for example it asks people to confirm their unsubscribe by clicking on an email link which is counter industry practice these days).

Using an open source PHP program as a starting point to rolling one’s own sequential autoresponder is an excellent idea Calvin.

I said what I said to just highlight the differences between paying every single month to do what one could do on their own.

Thanks for pointing out the open source solution.

Carlos

You mentioned having your list emails sent to spam w.r.t. Yahoo email addresses for the last 6 months. I suspect that it is a Yahoo problem rather than a GetResponse problem. Some emails I sent out from my Yahoo account and cc’ed to myself also ended up in my spam box. Not only that, but my Yahoo email has become extremely unreliable – I am frequently unable to access my emails after logging in.

@Carlos:

You wrote about rolling your own autoresponder solution. Why not use a ready-made open source program like phplist?

The posts were probably deleted by the forum fairies…

Anyway, I’ll stop using Josh’s blog as a support forum and I’ll send you a mail.

Josh, feel free to delete my comments…

If you are still looking for help, please
send me an email with information
I asked about.

I can confirm that there are no other
reports about speed, and GR is extremely
fast for our 110,000+ users. I do believe
this issue is isolated to your network.

= S

Thank you for the info in regard to Josh situation. I have not start my list yet, but soon will because I am getting ready to setup my blog and will start my advertising campaigns . Therefore, I trying to figure out which auto-responder service to use. I like the fact that you have responded and tried to bring a solution. I really hope that Josh case may be truly resolve for good. I desire the best to all marketers in here.

Have a great day.

Arnold

Why do you ignore my question about disappearing forum posts?